Policies of Pink Rose Services
These policies are in place to help us deliver exceptional service to ALL of our clients every visit. Please read through them.
• Phone/Business hours - We are available by phone/email Monday – Friday, and Sunday 7:00am-7pm. We are closed on Saturday, if we do not answer leave a message and we will call/email you back as soon as possible. In the case of an emergency or you need to cancel a service you may call with at LEAST 24hours notice 478-993-6111. Please reserve inquires during business hours. If a client has excessive cancellations we reserve the right to canceling all future cleanings.
• Cleaning Hours - We are available for cleaning Monday – Friday, and Sunday between 7:00am– 7:00pm we are closed on Saturday. We do offer cleanings before and after parties any day of the week, but these need to be scheduled in advance for availability.
• Holidays - We observe New Year’s Day, Thanksgiving and Christmas Day.
• Access to your home/- We will make every effort to arrive to your house in a timely manner. Because of possible cancellations or prior cleanings running longer than expected, we cannot guarantee a specific time. We will always do our best to keep you informed of any delays we may be experiencing. If no one will be present during the set time of cleaning, please leave a notified key that will be returned in the same spot of which you left it once your service is completed.
• Making payments- All payments must be made upon arrival at your scheduled cleaning. We accept Cash, or Credit Cards.
• Due to insurance policies we are not permitted to step higher than our 2-step stool, or lift heavy objects or furniture.
• To protect our cleaners and your privacy, please be sure that any confidential or potentially legal documents or medication are put away before your scheduled cleaning.
• Damage or Breakage - We make every effort to take the greatest care while in your home, but we understand accidents happen. Identical replacement is always attempted but cannot be guaranteed. We request that all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our team.
Pink Rose Services, LLC
478-993-6111
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